If you’ve been overcharged due to a faulty validator or delayed refund, we’ll take your details and send them to TAP for investigation (via calls, text, WhatsApp, or email). You’ll either receive a refund to your wallet or, if the investigation finds no error, no refund will be issued.

This might happen due to a faulty validator. We’ll collect your details and forward them to TAP for investigation (via calls, text, WhatsApp, or email). You’ll either get a refund to your wallet or no refund, depending on the outcome.

A blocked card can result from a faulty validator or multiple tap-ins. Visit the nearest terminal to replace your card, register the new one with the same details, and contact TAP to transfer your funds. We’ll also email TAP to investigate. You can choose to follow this process or not.

For enquiries about Right of Way or property acquisition, we’ll connect you to a staff member in the Safeguard Unit of the CIPD. They’ll guide you on the next steps.

If a driver or ticketer has been unprofessional, we’ll report it to the Bus Services Department. An officer will investigate with the monitoring team at the location, caution or sanction the individual, and update us on the actions taken.

Please drop the card off with any staff member at the nearest bus shelter or terminal. We’ll appreciate your help in returning it to its owner.

This could be due to traffic congestion or operators struggling to fuel buses. We’ll report it to the senior BRT specialist to investigate and get buses running. In the meantime, buses may be on the way, or you might need to use alternative transportation.

For a lost or blocked card, we’ll take your details and send them to TAP for investigation (via calls, text, WhatsApp, or email). Once resolved, your funds will be transferred to your new card and available within three working days.

If you’ve left an item on a bus, we’ll use your card details to track the bus and take a description of the item. We’ll email the bus system representative to investigate. If found, you can pick it up at the designated depot or station with ID.

For advert placement or bus rental enquiries, we’ll connect you to our Business Development team in the CIPD Department (via calls) or forward your email to biz@lamata-ng.com. They’ll let you know the next steps.